Overview These standard terms and conditions apply to all clients unless otherwise agreed in writing. Jamie Goodenough will perform admin tasks as agreed with the client. Work will usually take place remotely and will therefore require transfer of documents electronically and/or remote access to systems used. Additionally paperwork can be posted for processing and then returned by post.
Relationship of the Parties Clients are interested only in the results to be achieved. Jamie Goodenough is responsible for the conduct and control of the work. Jamie Goodenough is not an agent or employee of any client for any purpose and is therefore not entitled to any benefits that are provided to the client’s employees.
Working Hours Typically Jamie Goodenough is available to undertake tasks between 9.30am and 2.30pm Monday to Friday, however alternative hours are available with prior agreement. Jamie will often choose to work longer hours but cannot guarantee hours outside of these times due to family commitments.
Any request for work to be completed after 6pm weekdays or on weekends should expect to incur an additional charge for this service and should discuss requirements and expected costs prior to sending work.
Jamie Goodenough will notify clients of planned holidays or absences so that alternative arrangements can be made for the continuation of work.
Work Scheduling Retained contract clients will have their work scheduled as a priority each week. Pay as you go clients will then have their work scheduled for the week followed by ad-hoc projects. Wherever possible clients should inform Jamie Goodenough if there are time limits for the work supplied.
Expenses Any costs incurred by Jamie Goodenough during the course of the work, will be charged to clients at cost, typically this will include postage, stationery, telephone calls, printing and travel expenses. Travel expenses include mileage charged at 45p per mile plus time spent travelling charged at the standard hourly rate, plus any purchased parking tickets .
Invoices For ad-hoc projects an invoice will be issued to the client upon completion of work. For pay as you go clients an invoice will be issued at the end of each month. Retained contract clients will be invoiced in advance.
Payment Payment terms are strictly 30 days from date of invoice. In the unlikely event that payment is not forthcoming after this time any outstanding invoices will be referred to a debt management company. All charges, including debt management company recovery fees, interest and legal fees incurred will be the responsibility of the client and will be legally enforceable.
Conclusion Conclusion of the agreement shall be made in writing by either the client or Jamie Goodenough with a 30 day notice period unless mutually agreed by both parties. At the conclusion of the agreement between a client and Jamie Goodenough, any documentation pertaining to the client's business, including notes, photographs and paperwork will be returned to the client or shredded by Jamie Goodenough.
The Client agrees to give Jamie Goodenough access to certain confidential information relating to the affairs of the Client solely for the purposes of carrying out the duties agreed between the Client and Jamie Goodenough. Jamie Goodenough agrees to obtain and use such information only for the purposes described above and otherwise to hold such information confidential and secret pursuant to the terms of this agreement.
The Client has or shall furnish to Jamie Goodenough confidential information as described above, and may further allow banks, suppliers, customers, employees or representatives of the Client to disclose information to Jamie Goodenough.
Jamie Goodenough agrees to hold all confidential information or proprietary information or trade secrets (information) in trust and confidence and agrees that the information shall be used only for the contemplated purpose, and not for any other purpose or disclosed to any third party under any circumstances whatsoever.
No copies may be made or retained of the Information unless specifically requested in writing, except in the normal course of performance of the duties agreed above.
Jamie Goodenough will sign a non-disclosure document upon request.
Any information held by Jamie Goodenough is held securely on cloud based storage facilities and backed up regularly. Information regarding clients or potential clients is held only while there is regular communication or expectation of communication.
Jamie Goodenough is registered with the Data Controller Register via the Information Commissioners Office. The registration certificate is below: